management and monitoring 24x7
to assure the availability and the output of your infrastructure
The main objective of our management and monitoring service 24x7 is to offer a high quality and high availability uninterrupted service to all companies that can not have their IT infrastructure down and which wish to ensure a quality experience for the users of their Web applications. Nexica offers you a reply regardless of the architecture you have, the critical nature of your environment, the frequency with which it is subject to changes or the proactiveness that is to be achieved with any specific problem.
The management and monitoring service is based on systems that allow us to know the availability and output that a web application is offering its users at all times, by measuring them from their perspective. In addition, by defining the thresholds and the alerts indicated by the deviations on the set objectives, we can increase the proactiveness in the management systems.
the Nexica 24x7 service includes:
- Specialised, experienced personnel in attendance, offering the necessary immediate solutions on all levels, from basic operations (level 1) to advanced evolutionary support (levels 2 and 3).
- Installation and personalisation of the remote management and monitoring systems, integrating them into the rest of the company’s systems.
- Analysis of scalability and output, by monitoring and performing loading tests, identifying bottlenecks and making analyses prior to rises in production.
- Management and administration of the Hardware environment, replacement of equipment, technical check of its operation and remote hands actions.
- Management and administration of the service, checking requests, transactions, cache hits, etc., and monitoring the present loading of the system and its growth tendency to plan organised, reasonable growth of the platform.
- Management of the service quality level, monitoring compliance with the SLA agreements.
- Regular reports with information on the availability and output and details of all the jobs and incidents attended that allow points for improvement to be located.
- In the event of an incident, immediate reaction by establishing action procedures that enable a shorter resolution time. Notification of critical incidents by mail and SMS to whoever might be suitable.
the 24x7 service monitors:
- Network connectivity
- Disk space
- Use of the CPU
- Use of the RAM memory
- Web services - HTTP, HTTPS & FTP
- Mail services – ICMP, SMTP, POP & IMAP
- DB services – Oracle, MySQL, MSSQL
- DNS services
- Log files
- Etc.
contract the management and monitoring 24x7 service now 902 20 22 23 | marketing@nexica.com
