quality
continuous improvement of our services
Since 2003, Nexica has been UNE-EN ISO 9001:2000 quality certified by Bureau Veritas Quality International (BVQI) with ENAC and UKAS accreditation -updated to UNE-EN ISO 9001:2008 in 2009-.
With the firm purpose of maintaining and improving the quality of the service we give our customers, Nexica continuously upgrades the quality assurance system based on the ISO 9001:2008, mentioned above.
Continuous improvement of the quality management system
In Nexica we have also adopted the best practices and recommendations established by ITIL, the standard in defining and managing IT processes, focused on providing and supporting high quality IT services in line with the needs of the business.
Our organisation is totally designed to continuously improve our working processes and methodologies to be able to achieve excellence in service and the additional guarantees we offer our customers:
- Continuous improvement guaranteed
- Reliability / confidence guarantee
- Satisfaction guaranteed
ITIL model
ITIL functions and processes
do you have any suggestion for improvement?
Send the following form to our Quality Department and we will answer your request as soon as we can.
